Customer Service

At Kobra Machines, we are committed to providing responsive, professional, and reliable customer support. Whether you need assistance before placing an order or support after your purchase, our team is here to help.

1. Customer Support Availability

Our customer service team is available during the following business hours:

Monday to Friday
08:00 AM – 05:00 PM (EST)

We strive to respond to all inquiries within 24–48 business hours.

2. How to Contact Us

You can contact our support team through the following channels:

For faster assistance, please include your order number and a detailed description of your inquiry.

3. Order Assistance

Our support team can assist you with:

Order status and shipment tracking
Shipping and freight delivery questions
Returns, refunds, and replacement requests
Product recommendations and compatibility inquiries
Industrial shredder freight coordination and delivery support

4. Technical Support

If you experience issues with your shredder, trimmer, or related equipment, our team will help troubleshoot the problem and assist with warranty-related concerns when applicable.

For larger commercial and industrial shredders, additional technical assistance may be provided depending on the product model and manufacturer support availability.

5. Response Time & Resolution

Initial response time: within 24–48 business hours
Resolution time varies depending on the complexity of the request
Some freight, technical, or warranty-related cases may require additional investigation time

6. Company Information

Kobra Machines – Powered by Technelium LLC

Website: www.kobra-machines.com
Address: 11831 Bernardo Terrace Apt A102, San Diego, CA, 92128, USA
Email: weborders@technelium.com
Phone: +1 (858) 266-0509
Customer Service Hours: 08:00 AM – 05:00 PM (EST)