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Authorized reseller Free ground shipping — CONUS OEM warranty on all units Net-30 for verified accounts U.S. support, Mon–Fri Bulk and government pricing on request Authorized reseller Free ground shipping — CONUS OEM warranty on all units Net-30 for verified accounts U.S. support, Mon–Fri Bulk and government pricing on request

Shipping Policy

At Kobra-Machines.com – owned and operated by Technelium LLC, we are committed to delivering your orders quickly, securely, and reliably throughout the Continental United States.

1. Order Processing Time

  • All orders require approximately 1–3 business days for processing and shipment.
  • You will receive an order confirmation email after placing your order and a separate shipment confirmation email with tracking information once your order has shipped.
  • Orders placed before 3:00 PM EST (GMT-5) on business days are generally processed the same day.

2. Delivery Time

  • Orders are shipped through trusted carriers such as FedEx, DHL, UPS, freight carriers, and LTL shipping providers depending on the size and weight of the product.
  • Standard delivery typically takes approximately 3–7 business days after shipment.
  • Large industrial shredders and freight shipments may require additional transit time depending on destination and delivery requirements.

3. Shipping Rates

  • Free freight shipping is available on qualifying orders above $1,000 within the Continental United States.
  • For orders under $1,000, shipping charges are automatically calculated based on the delivery location, including ZIP code, city, state, package dimensions, weight, and freight requirements.
  • Additional charges may apply for residential deliveries, liftgate services, limited-access locations, or special freight handling requirements.

4. Shipping Locations

  • We currently ship within the Continental United States.
  • At this time, we do not offer international shipping through our website.

5. Freight & Large Equipment Deliveries

  • Industrial shredders and heavy equipment may ship via LTL freight carriers.
  • Customers are responsible for ensuring that the delivery location is accessible for freight delivery.
  • Additional freight services such as inside delivery, liftgate service, or appointment delivery may incur extra charges.

6. Order Tracking

  • Once your order ships, you will receive tracking details via email.
  • You can use the provided tracking information to monitor your shipment directly through the carrier’s website.

7. Damaged or Delayed Shipments

  • Please inspect all shipments upon delivery.
  • If your order arrives damaged, missing parts, or delayed, contact us immediately so our support team can assist you.

8. Contact Us

If you have any questions regarding shipping, freight services, delivery times, or your order status, please contact our support team with your order number.

Kobra Machines – Powered by Technelium LLC

Website: www.kobra-machines.com

Address: 11831 Bernardo Terrace Apt A102, San Diego, CA, 92128, USA

Email: weborders@technelium.com
Contact Form: Click Here
Phone: +1 (858) 266-0509
EIN Number: 61-1958443
Sales Tax Number: 200230688 - 00001
Customer Service Hours: 08:00 AM – 05:00 PM (EST)