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Authorized reseller Free ground shipping — CONUS OEM warranty on all units Net-30 for verified accounts U.S. support, Mon–Fri Bulk and government pricing on request Authorized reseller Free ground shipping — CONUS OEM warranty on all units Net-30 for verified accounts U.S. support, Mon–Fri Bulk and government pricing on request

Return Policy

At Kobra Machines, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a clear and fair return process.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

  • The item must be unused and in its original condition
  • The product must be returned in original packaging
  • Proof of purchase or order confirmation is required

2. How to Initiate a Return

To initiate a return, please contact our support team at weborders@technelium.com.

  • A Return Merchandise Authorization (RMA) will be issued before returning any item
  • Return instructions will be provided by our support team
  • Return shipping label may be provided depending on eligibility and case type

Important: Returns sent without prior authorization will not be accepted.

Returned items must be shipped to:
11831 Bernardo Terrace Apt A102, San Diego, CA, 92128, USA

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can assist you.

  • Damaged items
  • Defective products
  • Incorrect shipments

To resolve issues quickly, please email us with your order number and clear photos of the problem at weborders@technelium.com.

4. Non-Returnable Items

  • Special-order or custom-built products
  • Clearance or final sale items
  • Items showing signs of misuse, damage, or improper handling
  • Consumable or installation-related components (if applicable)

If you are unsure whether your item is eligible for return, please contact us before sending it back.

5. Exchanges

We do not offer direct exchanges at this time.

  • Return the original item (if approved)
  • Place a new order separately for replacement or alternative products

6. Refunds

  • Refunds are processed within 5–10 business days after return approval and inspection
  • Refunds are issued to the original payment method

Please note that bank processing times may vary depending on your financial institution.

7. Contact Us

Kobra Machines – Powered by Technelium LLC
Website: www.kobra-machines.com
Address: 11831 Bernardo Terrace Apt A102, San Diego, CA, 92128, USA
Email: weborders@technelium.com
Phone: +1 (858) 266-0509
Customer Service Hours: 08:00 AM – 05:00 PM (EST)