Privacy Policy

Last updated: April 20, 2026

Kobra Machines operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a secure and professional shopping experience (the “Services”). Kobra Machines is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact information including your name, billing address, shipping address, email address, and phone number.
Payment and transaction information including payment details, billing information, order history, and purchase confirmations.
Account information including usernames, passwords, preferences, and account settings.
Shopping activity including products viewed, added to cart, wishlist activity, purchases, returns, and exchanges.
Communications including customer support requests, inquiries, reviews, and messages sent to us.
Technical and device information including IP address, browser type, operating system, device identifiers, and network information.
Usage information regarding how you interact with our website, products, and services.

Personal Information Sources

Directly from you when you place an order, create an account, contact us, or interact with our Services.
Automatically through cookies, analytics tools, and similar technologies when you browse or use our website.
From service providers and partners who help us operate our business and website.
From third-party platforms and payment processors involved in fulfilling your transactions.

How We Use Your Personal Information

Provide and Improve Our Services.

We use your personal information to process orders, fulfill purchases, arrange shipping, manage returns or exchanges, provide customer support, maintain your account, and improve your shopping experience on Kobra Machines.

Marketing and Promotions.

We may use your information to send promotional emails, product updates, special offers, and marketing communications related to shredders, office equipment, trimmers, and related supplies offered by Kobra Machines.

Security and Fraud Prevention.

We use personal information to verify transactions, prevent fraud, maintain website security, and protect both our customers and our business.

Customer Support and Communication.

We use your information to respond to inquiries, provide updates about your orders, and offer assistance regarding products or services.

Legal Compliance.

We may use or disclose your information to comply with legal obligations, enforce our policies, or respond to lawful requests from authorities.

How We Disclose Personal Information

With Shopify and trusted service providers who help operate our business and website.
With shipping providers, payment processors, and technology partners involved in completing your transactions.
With marketing and analytics partners where permitted by law.
When required by law, legal process, or to protect our rights and security.
In connection with a business transfer, merger, or acquisition.

Cookies and Tracking Technologies

Kobra Machines uses cookies and similar technologies to enhance website functionality, analyze traffic, remember preferences, and improve user experience. By using our website, you consent to the use of cookies as described in this Privacy Policy.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Security and Retention of Information

We implement commercially reasonable safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary for business, legal, tax, or operational purposes.

Your Rights and Choices

Right to access your personal information
Right to request corrections or updates
Right to request deletion of your information
Right to opt out of marketing communications
Right to request information regarding data portability where applicable

International Data Transfers

Your information may be processed and stored outside your country of residence, including in the United States, where data protection laws may differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Website: www.kobra-machines.com
Address: 11831 Bernardo Terrace Apt A102, San Diego, CA, 92128, USA
Email: weborders@technelium.com
Contact Form: Click Here
Phone: +1 (858) 266-0509
EIN Number: 61-1958443
Sales Tax Number: 200230688 - 00001
Customer Service Hours: 08:00 AM – 05:00 PM (EST)